Seller Onboarding Package

1.Welcome to OCSAPP

OCSAPP is a Quebec marketplace that connects independent shops with buyers in their neighbourhood. You manage your products and orders; OCSAPP's ODA driver network handles 100% of deliveries.

At a glance
Cost to start	$0: the Essential plan is free
Approval	2-5 business days
Deliveries	100% by the ODA network, no logistics to manage
Payouts	Every Monday, by direct deposit
Active zone	West Island (Laval and downtown Montreal coming soon)

2.Your journey in 4 steps

1. Submit your application (about 5 minutes). During beta, use the personal link in your invitation email, with the email address the invitation was sent to. Enter your contact details, business, NEQ, registered address and plan, then accept the Seller Agreement.

2. Review (2-5 business days). Our team reviews every application. You can explore your dashboard during review and get the decision by email.

3. Set up your shop. Logo, banner, description, hours, then your products with photos, prices and weight.

4. Receive orders. Your shop is live: confirm orders, prepare them and hand them to the ODA driver.

3.What to have ready

Your Quebec enterprise number (NEQ), legal name and operating names
Your business's registered address
Optional, but speeds up review: certificate of incorporation, declaration of registration or enterprise register extract (PDF, JPG or PNG, 5 MB maximum each)
Your GST and QST numbers
A Canadian bank account for payouts
Any permits your products require (food permit, alcohol permit)
Your products: photos, price, description and the weight of each item

Why weight is required: OCSAPP adds up the declared weight of every item in the cart to decide whether an oversize surcharge applies to the buyer. That surcharge never changes your commission.

4.Plans and commissions

Plan	Monthly fee	Delivery / pickup commission	Includes
Essential	Free	15% / 8%	Up to 30 active products, branded storefront, order dashboard, inventory, ODA network, customer messaging
Experience	$39	12% / 6%	All of Essential, unlimited products, advanced analytics, promotional tools, priority support
Prestige	$89	10% / 5%	All of Experience, featured placement, advertising banners (coming), dedicated account manager, advanced reports
Enterprise	Custom quote	Custom	All of Prestige, custom integration, multi-location, dedicated team, guided onboarding

All new accounts start on Essential. To change plans, email sellers@ocsapp.ca: changes take effect within one business day, with no commitment (month-to-month plans).

Payment processing: 2.9% + $0.30 per transaction, deducted from your proceeds alongside commission and shown separately on your statement. It is never charged to the buyer.

5.Example calculation

A $50 delivered order (Essential plan)	Amount
Order subtotal	$50.00
OCSAPP commission (15%)	- $7.50
Payment processing (2.9% + $0.30)	- $1.75
You receive	$40.75

Delivery fees and surcharges (oversize, additional stop, long distance) are paid by the buyer and never reduce your proceeds.

6.Payouts

Frequency: every Monday, by direct deposit, for orders completed in the previous period.
Minimum: amounts under $25 roll over to the following week.
Statement: every payout comes with a detailed statement, with commission and processing fees on two separate lines.

7.How an order works

Step	What you do
New order	You're notified; confirm the order promptly.
Processing	Mark it "Processing" while you pack.
Ready for pickup	Mark it "Ready" only once it is packed and at your pickup point.
Picked up / delivered	The ODA driver takes over; nothing to do.

Why statuses matter: they drive the tracking the buyer sees. Update them as you go so the buyer sees real progress, not a frozen screen.

Out-of-stock item: message the buyer to offer a substitute or remove the item. Can't fulfill the order: cancel it from your dashboard with a reason; our team handles the buyer's refund.

8.Packaging and quality

Pack every order securely and label it with its order number.
Hot food: insulated containers, kept apart from cold items. Cold and frozen: insulated bags and ice packs.
Fragile items: sturdy boxes, marked FRAGILE if needed. Grocery: heavy items at the bottom, chemicals kept apart from food.
Compostable, recyclable and reusable packaging is encouraged.

French labelling: since June 1, 2025, descriptive terms tied to a trademark (flavour, ingredient) must appear in French on the product. A transition period runs until June 1, 2027 for products made before June 1, 2025. You are responsible for compliance before listing a product.

Products not accepted for now: Quebec law sets the duration of the legal warranty of good working order for certain new goods (ranges, refrigerators, freezers, dishwashers, washing machines, dryers, televisions, desktop computers, laptop computers, electronic tablets, cellular telephones, video game consoles, air conditioners and heat pumps). Until OCSAPP can display that warranty, these goods cannot be listed on the platform (Section 5.2A of the Seller Account Agreement).

9.Returns and chargebacks

Buyers have 14 days from delivery to request a return. The cause of a problem is determined using photos taken at pickup and at delivery.

Problem present before pickup (wrong item, defect): the reverse-logistics fee and refunded value are deducted from your next payout, itemized in your dashboard.
Problem that happened in transit or a buyer's simple change of mind: no charge to you.
Disputes: you have 5 business days to dispute a deduction from your dashboard.

10.Founding Partner Program

Reserved for the first 20 approved shops, automatically on approval, as long as the cohort isn't full:

Experience rate locked for 12 months: 12% delivery / 6% pickup, $0 monthly fee (normally $39/month)
Your first 5 delivery orders commission-free
3 months of featured placement, personalized onboarding and a permanent Founding Partner badge

When the 12 months end, the shop moves to the Essential plan (15% / 8%); you can switch plans at any time after that. Spots remaining: ocsapp.ca/founding.

11.Frequently asked questions

Do I deliver orders myself?
No. OCSAPP's ODA network handles every delivery; your commission is the same regardless of how an order is delivered.

Can I set my own prices?
Yes, you fully control your prices. We recommend staying close to your in-store prices.

How many products can I list?
Up to 30 active products on Essential; unlimited on Experience and above.

How are disputes resolved?
First through good-faith negotiation. If unresolved within 30 days, a dispute may be submitted to the courts of the judicial district of Montréal. No mandatory arbitration.

12.Contact us

Channel	Details
Seller support	sellers@ocsapp.ca (applications, plans and shops)
Phone	438-817-8551, Monday to Saturday, 9 a.m. to 6 p.m.
OCSAPP support (account, orders, technical help)	support@ocsapp.ca

No news after 5 business days? Email sellers@ocsapp.ca with the email address you applied with.