⚠️ Beta version: please do not make real purchases at this time
Everything you need to create your account, place your first order and get it delivered, from the local shops in your neighbourhood.
OCSAPP is a Quebec marketplace that connects you directly with the shops, artisans and independent brands in your area, with built-in local delivery and a fully bilingual experience.
Every purchase supports a local business and a local driver's earnings. One account lets you shop from many shops, in English or French.
| At a glance | |
|---|---|
| Buyer account | $0, free forever |
| Active zone | West Island (Laval and downtown Montreal coming soon) |
| Delivery | ODA driver network, working toward a zero-emission delivery goal |
1. Create your account. During beta, use the personal link in your invitation email. Enter your name, your email (the one the invitation was sent to), your phone and a password, then confirm your email with the code you receive.
2. Add your address. Save one or more delivery addresses in your account. Your address sets your zone and which shops are available near you.
3. Shop. Browse the categories, the shops and the Deals page. Add products from several shops to one cart.
4. Pay. The full total, including delivery fees and taxes (GST 5% and QST 9.975%), is shown before you pay. OCSAPP splits the order between the shops automatically.
5. Track and receive. Follow your order's status in your account and by email, until an ODA network driver delivers it.
Shops are grouped into 11 categories:
Your account is free, forever. You pay the price the seller lists, plus, only if you choose delivery, one zone fee shown before you pay.
| Item | Amount |
|---|---|
| Account / subscription | $0 |
| Markup on the seller's price | $0: you pay the exact listed price |
| In-store pickup | $0 |
| Payment processing fee | None for you (absorbed by the seller) |
| West Island delivery | $7.99 (active) |
| Laval delivery | $8.99 (coming soon) |
| Downtown Montreal delivery | $9.99 (coming soon) |
Possible surcharges, always shown before you confirm your order (West Island / Laval / downtown):
| Situation | Surcharge |
|---|---|
| Cart over 15 kg (up to 25 kg) | $4.00 / $4.50 / $5.00 |
| Each 10 kg over 25 kg (40 kg maximum) | $2.00 / $2.25 / $2.50 |
| Delivery over 8 km (up to 12 km) | $4.00 / $4.50 / $5.00 |
| Each 4 km over 12 km (20 km maximum) | $2.00 / $2.25 / $2.50 |
| Each shop beyond the 2nd in your cart | $2.00 / $2.25 / $2.50 |
If you're among the first 200 buyer accounts to place and pay for an eligible delivery order, your first delivery is free: OCSAPP covers the standard zone fee, automatically, with no code.
Surcharges (oversize order, additional stop) still apply to that order if it qualifies.
Deliveries are made by OCSAPP's ODA driver network. Every driver is screened before approval.
| Status | What it means |
|---|---|
| Awaiting Payment | Order received, payment not yet confirmed. You can still cancel it. |
| Order Placed | Order confirmed and payment processed. The shop is notified and has not yet accepted it: you can still cancel free of charge. |
| Processing | The shop has accepted your order and is picking and packing your items. Cancelling now needs its agreement: ask from the order page. |
| Ready for Pickup | Packed and waiting for the driver. |
| Out for Delivery | The driver has your order and is on the way. |
| Delivered | Order received. You can rate the shop. |
| Cancelled | Order cancelled by you or the shop. If you paid, a refund is issued (see section 8). |
| Refunded | A refund has been issued for your order. |
Once an order is "Ready for Pickup" or "Out for Delivery", cancellation may no longer be possible: contact support right away.
You have 14 days from delivery to request a return or refund, under the Returns & Refund Policy. A missing, incorrect or damaged item in an order that was delivered is one of these claims: you have 14 days from delivery to report it.
Order not delivered, or significantly different from its description: contact support within 48 hours of the expected delivery date, so that we can check while the delivery records are recent. This is a request for prompt notice: it does not shorten any right you have under the policy or the law.
Refunds: OCSAPP issues an approved refund within 5 business days, to the payment method you used. How long it then takes to reach you depends on that method (section A6 of the policy).
Full details are in the Returns & Refund Policy: ocsapp.ca/returns.
Can I order from several shops at once?
Yes, in one cart and one payment. Beyond 2 shops, an additional-stop fee applies per shop, shown before you confirm.
Which payment methods are accepted?
PayPal for now. More payment methods will be added; the ones available are always shown at checkout.
Can I use OCSAPP in French?
Yes. OCSAPP is fully bilingual; switch languages at any time from the header.
Why can't I create an account?
During beta, accounts are by invitation. Join the waitlist (ocsapp.ca/waitlist) and we'll send you your personal link.
| Channel | Details |
|---|---|
| support@ocsapp.ca (orders, deliveries and accounts) | |
| Phone | 438-817-8551, Monday to Saturday, 9 a.m. to 6 p.m. |
| Online | ocsapp.ca: log in to see your orders |
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